Las Vegas Direct Customer Care FAQ  

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Who do I contact for help with a New Reservation?

Who do I contact for help with an Existing Reservation?

I did not receive an email confirmation. What should I do?

Is it safe to book a room online?

What happens if I decide to cancel a reservation?

How will I receive my reservation?

When will my credit card be charged?

Group Bookings


Air/Hotel Vacation Packages

Book Shows and Attractions

Hotel Resort Fees

Other FAQs

Who do I contact for help with a New Reservation?

Please call 1-888-ME-VEGAS (1-888-638-3427) for assistance. Local or international callers should dial 1-702-425-7580. After you call, Press option '1' to book a room. You can also contact us via live chat or by completing our online support form.

Who do I contact for help with an existing reservations?

If this is regarding an existing reservation, please contact the number listed on your reservation email confirmation. This will put you in touch with the best department to most quickly answer your customer support questions. You can also use our online self-service form to lookup a hotel-only reservation in order to confirm, email a copy, or cancel it. If you don't have a contact number and need to speak with an agent, you can use the following guide based on your confirmation number or type of reservation booked with us:

If you cannot get your issue resolved using the listed sources, please contact us via live chat, phone, or by completing the support form on the customer support page and we will respond back as soon as possible. Visit customer support page. You can also call the hotel directly for assistance. However, changes/cancellations must be handled by us.

Hotel-Only Booking Support for Existing Confirmations:

Please Supply 11 digit trip itinerary number for a hotel-only booking
starting with a '1' (example: 10482848382). Call 1-877-477-7441. 24 hour assistance. 7 days a week.

Use Promo code. 310355

Air/Hotel Vacation Packages
Contact the number listed on your confirmation for 24 hour assistance
or call 877-477-5807 (North America) / +1-212-444-0022 Outside North America

Show Ticket Reservations
US Toll Free: 1-800-947-1081
International: 1-702-425-7513

Tours and Attraction Support
See our tours / attractions booking support page



I did not receive an email confirmation. What should I do?

There are several reason why an email confirmation may not have been received.

- Check your junk email folder or deleted email folder. Your email system may have incorrectly marked the confirmation as junk e-mail (spam).

- If you know your confirmation number, you can use our
online self-service form form to retrieve your reservation. This is only for hotel-only reservations.

- You specified an incorrect email address. Please
contact us and include as much information as you can, such as the guest names and the hotel you booked at. We will then lookup your reservation and resend it to you.

- The reservation may have been declined. You should see a success confirmation page after a bookings. The confirmation page also presents you with a booking ID number. If you don't see this page, the reservation may not have been successful. Please
 contact us  to resolve any issues you may have. If your connection is lost after waiting for a confirmation result, be sure to check your email for a confirmation. Your connection may have gone down during a booking, but we may have still successfully processed the request.

Finally, please be aware that all our reservations are electronic, so you don't really need to bring anything with you to check-in to a hotel or get your air/hotel tickets. All that is needed is a valid photo identification of the listed guest on the reservation. The email confirmation is mostly for your own benefit. You should contact the hotel directly to verify a booking. Please allow a few hours of time after booking a reservation before contacting a hotel, since in some cases the reservation must be physically faxed over to them by a travel agent (depends on hotel policy).  If the hotel does not have a record of the reservation, you should
 contact us to resolve the problem.


Is it safe to book a room online?

Book Online Safely and Securely:
Your security and privacy are of the highest importance to us and are backed by our
Privacy Policy. We do not sell your personal information and have no intention of doing so in the future.
  We use full 128 bit SSL encryption when sending your billing information. Las Vegas Direct was one of first online travel agencies. We have been booking rooms since 1998.

BBBOnLine Reliability SealWe are a proud member of the Better Business Bureau and a part of their online click-to-check program. We have received their highest ratings (A+). You can click on the above link to verify our status.

Finally, you have full customer support to help you out. We can be reached via online chat or email using the above links, or by calling us at 1-888-ME-VEGAS. If you prefer to book your trip by phone we are more than happy to assist you.

What happens if I decide to cancel the reservation?

The specific cancellation policy will vary based on the hotel and is listed on the hotel booking page when you are ready to enter your credit card. In most cases there is no charge with us if you cancel before the listed cancellation deadline. However, some rooms with special rates may not allow cancellations. This will be clearly listed before you book a room. Cancellations made prior to 7 days of arrival may impose a first night room charge.


How will I receive my reservation?

All confirmations are done electronically. You will receive an email confirmation. The confirmation is for your own record, but is not needed to actually check-in to a hotel. You will need to present valid identification when you arrive at your hotel. You can also call the hotel you are booking with to verify a reservation. It may take up to 24 hours before a hotel enters your reservation into their system. However, you are fully confirmed as soon as we process your request. You can also contact us if you have any questions about a reservation. When you book a hotel with us we will do our best to help you out if any issues surface between you and the hotel. We are here to help you along every step of the way!

When will my credit card be charged?  

Hotels booked using our "book it" button, normally get charged to your credit card as soon as you submit your request. If this is not the case, it will say so when you go to book. Vacation packages are charged in advanced as soon as you book an air/hotel reservation.


Group Bookings

If you have a large group of people and need to book many rooms, please
contact us for assistance. However, contrary to popular belief, group rates are often higher than individual room bookings, since the hotel will see it as more work for them to organize it all. The only exception would be if you are booking a huge number of rooms (100+ rooms), such as for a conference. You can get the best "group rate" by just booking the rooms multiple times online yourself at (you can book up to 8 rooms at once). Please be aware that you may run the risk of a hotel running out of rooms, since the number of available hotel rooms will be changing each time you submit a request. If this happens, you still have the option of calling the hotel to book the remaining rooms at their prevailing rate. When you get to the hotel you would then give them all the reservations at once and they will do their best to put everyone as close together as possible.

Air/Hotel Vacation Packages

We offer discount air/hotel vacation packages that include air travel, hotel, shows, car rental, and more. Please see Air/Hotel Packages to book a vacation.

Las Vegas Show Tickets

Las Vegas Direct offers many different Las Vegas show tickets and attractions at discount prices which can be purchased in advanced. See: Las Vegas Shows

Resort Fees

Many Las Vegas hotels now charge resorts fees. They are not part of the final total listed on your reservation and collected directly by the hotel at check-out. Resort fees often cover features you will want to have, such as wireless internet access, 800 number calls, fitness center access, newspapers, bottled water, etc. You cannot opt-out of paying them. The amount of a resort fee is the same if you book directly with the hotel, or through any online travel site, including ours. See: Las Vegas Resort Fees for more information about them.

Other FAQs
How will I get to the hotel once I arrive at the airport?
You can take a taxi or shuttle to your hotel. They are very easy to find and should get you to your hotel in about 10-20 minutes. Most people don't need a car when in Las Vegas unless you plan to take side trips. Ride services like Uber and Lyft are also available.

From McCarren Airport the approximate taxi fares are as follows:
South Strip (Luxor, Mandalay, Tropicana)--$12.50-$15.00
Center Strip (Caesars, Mirage, Harrah's)--$14.00-$17.00
Downtown Area--$20.00-$24.00
*Note-The above rates are per car load (up to 5 passengers) not per person.

Do the hotels charge extra for kids to stay in a room?
Most hotels do not charge extra for young children. The specific policy and cost will be listed on the check-out page under "number of guests staying in this room." You will see the policy and extra costs, if any.

Can I have more than 4 adults in a room?

Most hotels only allow a maximum of 4 adults per room. You will need to book another room if you plan on having more adults. The definition of an "adult" is listed on the check-out page and is different for each hotel. If a hotel allows allows more then 4 adults per room it will say it on the booking page. Otherwise, only 4 is assumed. Some hotels also allow you to add a roll-away bed (there may be an extra fee), so you can have 3 beds in the room. Be sure to check with the hotel first if you plan on having more the 4 guests or need 3 beds, since not all hotels have the space to allow this option.

How do I pick a hotel that is right for me?
Our unique reservation system offer lots of assistance. You can sort by price, user reviews, star rating, or by location using our interactive booking map. You can also search for a specific hotel, or special features needed. We also provide many resources on Las Vegas Direct, such as our best hotel guide. Finally, you can contact one of our support agents for assistance in finding that perfect hotel to meet your needs.

How do I know if you are giving me a good price?
We encourage you to shop and compare. You won't find many sites who tell you this, but we can because we are so confident in our low rates. We have exclusive access to many sources, such as special last-minute discounted rooms. Because of this we can pick and chose the absolute lowest price we have available when you book with us.

When will the hotel get my confirmation?
Once you book a room, your reservation gets scheduled to be sent to the hotel. This normally takes a couple hours. Some hotels require the information to be faxed to them, so this may take up to 12 hours. If you plan on checking-in to a hotel room within 12 hours of booking, you may need to contact the support number listed on your confirmation email to have them expedite the confirmation. Please check with the hotel first, since in most cases confirmation is sent to them within a few hours of booking.

Do you take international credit cards?
Yes, we accept international credit cards. You will be charged in your own currency based on the exchange rate against the U.S. dollar.