I am sorry to hear of your bad experience. Sometimes "on duty" staff at a hotel/casino fail to give you the consideration and help you require. Hopefully since Las Vegas is such a fun place you have other hotels that treat you respectfully.

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In the casino, everyone thinks they're an expert. An expert is a guy who knows 47 ways to make love, but can't find a girlfriend. - From Wit & Wisdom To Help You Win, by John Gollehon -